Privacy policy

1. Introduction

The purpose of this policy is to explain how ElfordHost collects, protects, and uses personal data. ElfordHost is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does ElfordHost Collect?

ElfordHost needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. ElfordHost also has access to personal data that is generated over the Network utilised by ElfordHost services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances ElfordHost may also collect financial information about ElfordHost customers and end users from third parties to enable ElfordHost to assess its risks in granting credit terms and contact information about organisations ElfordHost considers may be interested in ElfordHost products and services.

3. How Does ElfordHost Obtain Personal Data?

ElfordHost obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the ElfordHost website); from third party list brokers; from resellers who pass on personal data to ElfordHost about end users; and directly from the Network utilised by ElfordHost services.

4. How Does ElfordHost Use The Personal Data It Holds?

4.1 Providing and Improving the ElfordHost Service
Most of ElfordHost' use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, ElfordHost may also use personal data to improve on the level and type of service ElfordHost offers to its customers. As part of this interest in improving the service provided ElfordHost may process personal data for the purposes of sales analysis and customer usage statistics.

4.2 Direct Marketing
ElfordHost may from time to time inform its customers, end users and potential customers about ElfordHost and ElfordHost affiliate products and services and other information ElfordHost feels may be of interest.

Customers and other recipients of information from ElfordHost may indicate at the time they first place an order with ElfordHost whether or not they wish to receive such information or at any later time by simply contacting ElfordHost as indicated in paragraph 9 below.

5. Does ElfordHost Transfer Personal Data Overseas?

As ElfordHost’s partners are part of global organisations with local operating companies in a number of countries worldwide, to fulfil its customer service obligations it is necessary for ElfordHost to transfer and process personal data outside the country in which the personal data is collected. This will include transfers to ElfordHost affiliates based in the United States. Prior to making any such transfer ElfordHost will put in place security procedures and firewalls designed to prevent unauthorised use of or access to personal data.

6. To Whom Does ElfordHost Disclose Personal Data?

ElfordHost will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

As a general rule, ElfordHost does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where ElfordHost is under an obligation by law to disclose personal data or where ElfordHost has contracted with third parties to assist in providing services to ElfordHost customers such as for delivery, installation and systems support services.

7. How Does ElfordHost Protect the Personal Data it Holds?

ElfordHost takes customer confidentiality and security very seriously. ElfordHost has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within ElfordHost. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

8. Customers' Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by ElfordHost specific rights to access and rectify personal data held about them. These include the right to:

• Obtain from ElfordHost, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
• Request the deletion or rectification of personal data which is inaccurate; and
• As explained in paragraph 4.2 above to object to any unsolicited information sent by ElfordHost regarding promotions or new products and services.

9. Contact Details

If any individual wishes to contact ElfordHost regarding the personal data held about them or has any other question about ElfordHost's data privacy procedures, they should direct an email to hello@elfordnet.co.uk.